About Our Company
Dedicated professionals who share a genuine love for animals and commitment to their wellbeing.
Our Story Began With a Simple Belief
Back in 2018, our founder noticed something troubling. Many pet care services treated animals as just another task on a checklist rather than the beloved family members they truly are.
We established glow-vacuum with a different approach. Every interaction with a pet should be filled with patience, understanding, and genuine affection. Animals sense when someone truly cares, and that makes all the difference in their experience.
What started as a small grooming salon in Bristol has grown into a comprehensive pet care service trusted by thousands of families. Yet our core principle remains unchanged: treat every pet as if they were our own.
What Guides Our Work
These principles shape every decision we make and every interaction we have with your pets.
Compassion First
Every animal deserves kindness and patience. We never rush, never force, and always prioritise comfort over convenience.
Safety Standards
Rigorous protocols protect your pet at every stage. From secure facilities to trained handling techniques, nothing is left to chance.
Personalised Approach
No generic treatments here. We learn each pet's preferences, sensitivities, and personality to deliver tailored care.
Our Commitment to Excellence
We invest heavily in ongoing training for our team. The field of animal care continues to evolve, and staying current means delivering better outcomes for your pets.
Certified Professionals
All groomers hold recognised qualifications in animal care and handling.
Regular Skills Updates
Quarterly workshops ensure our techniques remain current and effective.
Behaviour Training
Understanding animal psychology helps us work with nervous or difficult pets.
Meet Our Leadership
The people behind glow-vacuum who ensure every pet receives exceptional care.
Rebecca Thornton
Founder and Managing DirectorDavid Chen
Head GroomerSophie Williams
Pet Sitting CoordinatorExperience the Difference Genuine Care Makes
Book your first appointment and discover why so many pet owners trust us with their beloved companions.
Schedule a Service