Privacy Policy
How we collect, use, and protect your personal information.
Last updated: June 2026
Introduction
glow-vacuum is committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal information when you use our website and services.
Information We Collect
We may collect the following types of information:
- Personal identification information (name, email address)
- Information about your pets relevant to our services
- Service preferences and booking history
- Technical data such as IP address, browser type, and device information
- Usage data about how you interact with our website
How We Collect Information
We collect information through:
- Forms you complete on our website
- Direct communications with us via email
- Automatic data collection through cookies and similar technologies
How We Use Your Information
We use your personal information to:
- Process and manage your service bookings
- Communicate with you about your appointments
- Improve our services and website experience
- Send relevant updates about our services if you have consented
- Comply with legal obligations
Legal Basis for Processing
We process your personal data based on:
- Your consent where you have provided it
- Performance of a contract when we provide services to you
- Our legitimate business interests
- Compliance with legal obligations
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. The retention period may vary depending on the context and our obligations.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.
Your Rights
Under data protection laws, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to processing of your information
- Request restriction of processing
- Data portability
- Withdraw consent at any time
Third-Party Sharing
We do not sell your personal information. We may share information with service providers who assist us in operating our website and conducting our business, provided they agree to keep this information confidential.
International Transfers
Your information may be transferred to and processed in countries outside the United Kingdom. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the date at the top.
Contact Us
If you have questions about this privacy policy or wish to exercise your rights, please contact us at:
Email: [email protected]
Address: 47 Meadow Lane, Bristol, BS1 4QR, United Kingdom