Terms of Use

Last updated: June 2026

Agreement to Terms

By accessing or using the glow-vacuum website, you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, you should not use our website or services.

Description of Services

glow-vacuum provides pet care services including grooming, walking, sitting, and wellness checks. Service availability, pricing, and specific terms may vary and are subject to change. All services are provided subject to availability and our acceptance of your booking.

Use of Website

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit the use and enjoyment of this website by any third party.

You must not:

• Use the website in any way that breaches applicable local, national, or international law
• Use the website for any fraudulent purpose
• Transmit any material that is defamatory, offensive, or otherwise objectionable
• Attempt to gain unauthorised access to our systems or networks
• Use automated systems or software to extract data from this website

Booking and Payments

When you submit a booking request through our website, this constitutes an offer to purchase our services. We reserve the right to accept or decline any booking at our discretion. A contract is formed only when we confirm acceptance of your booking.

Prices displayed on our website are in British Pounds Sterling and are subject to change without notice. The price applicable to your booking is the price confirmed at the time of booking acceptance.

Cancellation Policy

If you need to cancel a booking, please notify us as soon as possible. Cancellations made less than 24 hours before the scheduled appointment may be subject to a cancellation fee. Specific cancellation terms may apply to different services.

Your Responsibilities

When using our services, you agree to:

• Provide accurate information about your pet, including health conditions, behavioural issues, and special requirements
• Ensure your pet is up to date with required vaccinations
• Inform us of any changes to your pet's health or behaviour
• Provide necessary supplies such as food, medication, or equipment as agreed
• Be available for communication regarding your pet during service delivery

Liability and Insurance

While we take every reasonable precaution to ensure the safety and wellbeing of pets in our care, we cannot be held liable for illness, injury, or death resulting from pre-existing conditions, contagious diseases, escape attempts, or circumstances beyond our reasonable control.

We maintain appropriate insurance coverage for our services. However, our liability is limited to the maximum extent permitted by law.

Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of glow-vacuum or its content suppliers and is protected by United Kingdom and international copyright laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any content from this website without our prior written permission.

Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of linked websites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Disclaimer

The information on this website is provided for general informational purposes only. While we strive to keep information accurate and up to date, we make no warranties or representations about the accuracy, reliability, or completeness of any information.

Our services are not a substitute for professional veterinary care. Always consult a qualified veterinarian for medical advice regarding your pet.

Limitation of Liability

To the fullest extent permitted by law, glow-vacuum shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or services.

Indemnification

You agree to indemnify and hold harmless glow-vacuum, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses arising from your use of our website or services or your violation of these Terms of Use.

Governing Law

These Terms of Use shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to Terms

We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting to this website. Your continued use of the website after any changes constitutes acceptance of the modified terms.

Severability

If any provision of these Terms of Use is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms of Use shall otherwise remain in full force and effect.

Contact Information

If you have questions about these Terms of Use, please contact us at:

Email: [email protected]
Address: 47 Meadow Lane, Bristol, BS1 4QR, United Kingdom